Privacy Policy
RPW Construction Ltd is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.
Who we are
RPW Construction Ltd is the data controller responsible for the personal information we process.
RPW Construction Ltd
Floor 1 Mermaid House
Pentre Road
St Clears
Carmarthen
SA33 4LR
Telephone: 01994 231850
Email: info@rpwconstruction.com
What information do we collect about you?
We collect information about you when you voluntarily contact us, request a quotation, enquire about our services or become a customer.
Website enquiries and quotation requests
If you contact us through our website, we may collect the following information:
•Name
•Email address
•Telephone number
•Postcode
•The service you are interested in
•Details about your proposed project
•Any other information you choose to provide to us
We use this information to respond to your enquiry, discuss your requirements and, where appropriate, prepare a quotation for you.
Our lawful basis for processing this information will normally be taking steps at your request before entering into a contract and/or our legitimate interests in responding to enquiries and providing our services. Where we rely on your consent for a particular purpose, we will make this clear at the time your information is collected.
When you become a customer
If you choose to use our services, we may collect and process information such as:
•Name
•Home or business address
•Email address
•Telephone number
•Project or site address
•Details relating to your construction project
•Quotation, order and invoice information
•Payment and transaction information
•Correspondence between you and RPW Construction Ltd
The lawful basis for processing this information will usually be that it is necessary for us to perform our contract with you, take steps before entering into a contract, comply with our legal obligations and manage our legitimate business interests.
How will we use your information?
We may use your personal information to:
•Respond to enquiries and quotation requests.
•Discuss and assess your construction requirements.
•Prepare quotations and estimates.
•Provide the products or services you have requested.
•Manage and administer your project.
•Contact you regarding work being carried out for you.
•Process invoices, payments and maintain financial records.
•Provide customer service and respond to questions or complaints.
•Maintain appropriate business and accounting records.
•Comply with legal and regulatory requirements.
•Protect our business, website, employees and customers against fraud, misuse or other unlawful activity.
We will only use your personal information for the purposes for which it was collected unless we reasonably consider that we need to use it for another compatible purpose or are required to do so by law.
Sharing your information
We do not sell your personal information and we do not share your information with other organisations for their own marketing purposes.
We may share personal information where reasonably necessary with organisations that help us operate our business or provide our services. These may include:
•Accountants and professional advisers.
•IT, website hosting and technology service providers.
•Contractors, subcontractors or suppliers involved in delivering your project where necessary.
•Payment or financial service providers where applicable.
•Government bodies, regulators, law enforcement agencies or other authorities where required by law.
Where third parties process personal information on our behalf, we require them to protect your information appropriately and only use it for the purpose for which it was provided.
Marketing
We may occasionally contact you about RPW Construction Ltd services where you have specifically agreed to receive marketing communications or where we are otherwise permitted to do so by law.
You can ask us to stop sending you marketing communications at any time by contacting us at info@rpwconstruction.com.
Asking us to stop marketing communications will not prevent us from contacting you where necessary in relation to an existing enquiry, quotation, contract or project.
Cookies and website information
Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the site and improve its performance.
When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited and the date and time of your visit.
For further information about the cookies used on this website and how you can control them, please see our Cookie Policy.
How long do we keep your information?
We will keep your personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying any legal, accounting, contractual or reporting requirements.
The period for which information is retained will depend on the nature of the information, our relationship with you and any legal obligations that apply. When personal information is no longer required, we will securely delete, anonymise or dispose of it where appropriate.
How do we secure your information?
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to personal information is limited to employees, contractors and service providers who have a legitimate business need to access it.
Your data protection rights
Depending on the circumstances, you may have a number of rights in relation to your personal information, including the right to:
•Request access to the personal information we hold about you.
•Ask us to correct personal information that is inaccurate or incomplete.
•Ask us to delete your personal information in certain circumstances.
•Ask us to restrict the way we process your personal information in certain circumstances.
•Object to certain types of processing.
•Request the transfer of certain information to you or another organisation where applicable.
•Withdraw your consent at any time where we are relying on consent to process your information.
If you wish to exercise any of these rights, please contact us using the details below. We may need to ask you for information to confirm your identity before responding to your request.
Complaints
If you have any concerns about the way RPW Construction Ltd has collected or used your personal information, please contact us first so that we have an opportunity to resolve the matter.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Changes to our privacy policy
We keep this privacy policy under regular review and may update it from time to time to reflect changes to our website, services, business practices or legal requirements. Any changes will be published on this page.
Last updated: 15 September 2026
How to contact us
If you have any questions about this privacy policy, wish to exercise your data protection rights or have a complaint about the way we have handled your personal information, please contact:
RPW Construction Ltd
Floor 1 Mermaid House
Pentre Road
St Clears
Carmarthen
SA33 4LR
Telephone: 01994 231850
Email: info@rpwconstruction.com